Alibaba Buyer's Guide

How to buy
Registered users can buy on Alibaba. To register, you must fill out a short form and agree to the terms of service. To order a product, add the product to the cart, select the payment and delivery method and complete the order. The personal account displays all information about the orders made and their status.

Buyer's office
To enter the buyer's account for the first time, you need to go through a quick registration. Further, the entrance is carried out by login and password. The dashboard displays information about the status of orders, your balance, bonuses, payments, returns, chats with sellers, tickets with the administration, etc.

Payment
Payment for goods is carried out in various ways. You can choose any of the available when placing an order. The security of online payments is ensured by the acquiring used.

Delivery
Possible delivery methods and their cost are indicated in the product card and are available when placing an order. Delivery is possible by postal services, delivery services, couriers, transport companies to the point of issue in your city or "to the door".

Return
Return of goods is possible within 14 days from the date of its receipt, subject to the following conditions: - item has not been used - the product is not damaged - the original packaging is preserved (if any) - Sending goods to the seller is carried out at the expense of the buyer Other conditions are possible in agreement with the seller. Each seller describes all the terms of delivery and return in his profile, which is available via his personal link.

Safety
All transactions between the seller and the buyer are protected by the Alibaba service. Payment for the goods to the seller is received only after receipt by the buyer or directly to a reputable and highly rated seller.

Disputes
If you have any questions about the quality of the goods, you can open a dispute with the seller and offer ways to resolve it. This can be a full or partial refund with or without a refund of the product. As evidence, you must attach a photo or video of a marriage or product malfunction. If you do not reach an agreement with the seller, we will intervene in your dispute and make a final decision.

Other questions
For any questions, you can contact our managers. In your personal account, you can create a request (ticket) on any topic that interests you.